We Exist to Turn Technology Into a Superpower
Productive. Engaging. Even fun. That's what technology should feel like not stressful, not confusing, and definitely not something that keeps you up at night.
We're a team of real people who take the time to understand your organization, your challenges, and your goals. And we've built our entire company around one outcome: making your team feel calm, confident, and happy with their technology.
We promise to listen until we truly understand, help until things are working the way you need, and protect your business as if it were our own so your team feels calm, confident, and happy using technology every day.
Meet Grant Dakin
Grant started his IT career working for a small oilfield service firm, where he built a solid foundation in IT management and business operations. By 2005, he was freelance consulting for small businesses across Alberta construction companies, realtors, financial planners gaining a deep understanding of what businesses actually need from their technology.
In 2008, he founded Solid Technology Solutions to address the growing demand for reliable, relationship-driven IT support. Under Grant's leadership, SolidTech has grown into a trusted partner for healthcare providers and businesses across Alberta known for delivering what clients consistently call “peace of mind IT.”
Grant's vision is clear: every business, large or small, should operate with confidence because their IT is a strategic advantage, not a liability. That vision drives everything SolidTech does.
When he's not leading the team, Grant spends time with his wife Tracy and their five children supporting everything from volleyball to gymnastics, and getting outdoors for camping, hiking, and snowshoeing whenever the Alberta weather cooperates.
How We Show Up Every Time
At SolidTech, how we behave matters as much as what we deliver. Three core behaviours shape every interaction with clients, partners, and each other:
We Listen
Through listening and genuine curiosity, we strive to fully understand without judgment or bias what is being said or asked of us.
We Help
We help everyone who asks or needs assistance with their technological challenges, meeting people where they are and guiding them forward.
We Protect
We protect our clients by leading and advising on technology and best practices even when that means having hard conversations or saying “no” to risky choices.
How We Deliver on That Promise
Saying “listen, help, protect” is easy. Actually doing it, consistently, across every client and every interaction, requires something more deliberate. Here's what makes our promise real:
We Invest in Our People First
The quality of your IT experience depends entirely on the people delivering it. That's why we've built a workplace that attracts and retains people who genuinely care and gives them the clarity, support, and tools to do their best work. When our team feels good, your experience is better. It's that simple.
We Run IT Proactively, Not Reactively
Most IT feels like a fire drill because it's managed reactively waiting for things to break, then scrambling. We use our 5QI process and Three Levers framework to move clients toward standards-driven, secure, and well-planned environments. The goal is predictable IT where the basics are proven, risks are visible, and improvements happen on a steady rhythm not in a panic.
We Earn Your Trust Through Execution
We're building a reputation for one thing: follow-through. Engagement that's genuine, execution that's consistent, and communication that keeps you in the loop. The result is clients who trust us, stay with us, and recommend us to their colleagues. That's how we measure success not by contracts signed, but by relationships that last.
What You Can Expect as a SolidTech Client
We don't believe the client experience should be left to chance. Every key touchpoint from onboarding to ongoing support to strategic planning is designed to be intentional, consistent, and easy for you:
An Onboarding That Sets You Up Right
We don't just plug in and hope for the best. We audit your environment, learn your team, document your systems, and create a foundation that makes every future interaction faster and smoother.
Proactive Communication
You'll always know what's happening. Proactive updates, clear expectations, and visible progress on every project and support request. No chasing us for answers.
Regular Technology Business Reviews
Structured check-ins where we review your IT health, discuss what's changed in your business, and align on priorities together. These aren't sales meetings they're planning sessions where you're in the driver's seat.
We Listen to Your Feedback
We actively measure client satisfaction and act on what we hear. When something isn't working, we want to know early so we can fix it. Our goal is to turn every client into a long-term advocate.
Clear Accountability
You'll always know who's responsible for what. From your dedicated account manager to the technician on your ticket, every role is clearly defined so nothing falls through the cracks.
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