We're Here When
You Need Us
Real help from real people — not a phone tree. Submit a support ticket below and a SolidTech technician will get back to you fast.
This page is for existing clients with technical support requests. Not a client yet? Visit our Contact page to get started.
Multiple Ways to Get Help
Prefer to talk? Our team is available during business hours — and 24/7 monitoring runs around the clock for all managed clients.
780-451-2060
For existing managed clients
Sales & New Clients587-557-1234
New services & consultations
Emailinfo@solidtech.ca
General & non-urgent inquiries
Mon–Fri, 8AM–5PM MT
24/7 monitoring for managed clients
Tell Us What's Going On
Enter your email address to get started. We'll look you up and pre-fill what we know. For urgent issues, call us directly at 780-451-2060.
Your Email Address *
From Ticket to Resolved
We keep it simple. Here's exactly what to expect after you submit your request.
Your Ticket Is Logged
The moment you submit, your request is automatically logged and prioritized in our system. You'll receive a confirmation email with your ticket number for reference.
A Technician Reaches Out
A real SolidTech technician will contact you — by phone or email, based on your preference — to confirm they've reviewed your issue and clarify any details needed to get started.
Issue Resolved & Documented
We resolve the issue and document the fix. For managed clients, we'll flag any recurring patterns in your next Technology Business Review so the same problem doesn't come back.
Pick Up
the Phone.
For urgent issues, don't wait for a ticket. Call our support line directly and we'll get someone on it immediately.