Trusted by Clinics & Alberta Businesses

With SolidTech as our IT services provider, we never have to worry. They leave us feeling like we are taken care of. They know the ins and outs of our operations and the technical solutions to all our issues. While they are not staff, they certainly feel like it sometimes. They are friendly, familiar faces — family who knows how to take care of us. To me, people are what make a business great, and SolidTech has the people skills and the technical skills to do so.

One of the biggest benefits of having SolidTech as our IT services provider is the ability to reach compliance with our Privacy Impact Assessment and Alberta Netcare for electronic health records and charting. SolidTech has experience working in healthcare environments, and because of this they can provide solutions specific to the company needs — something other IT firms could not provide for us. I chose SolidTech to significantly reduce my IT stress. Thanks to them, everything is taken care of and I can focus on my business. With both good communication and reliable tech support, they are one of the most knowledgeable, professional and competent companies I have worked with.

SolidTech proves their ability to respond to our IT needs both effectively and efficiently by having an excellent system in place to ensure our security and keep our computers working. Their extensive knowledge of PCNs and Healthcare, as well as their security services, give me the confidence that our information is safe and our system is being updated regularly. Effective support is there when we need it — it is easy to call or send a ticket in and we are always met with a quick response from staff who are knowledgeable and professional.

When you make the decision to move forward with SolidTech as your IT firm, you are moving forward with a staff that will always have your best interest in mind. The SolidTech team has always been ready and willing to listen and is always doing their best to accommodate our needs. Time and time again, they have shown integrity and professionalism, all while putting in their best effort to set up services that are accountable, reliable and specifically meet our needs.

One of the single biggest benefits SolidTech has given us in the years of being our IT services provider is peace of mind. I can focus on the work in front of me knowing that we are partnered with experts in the IT world who can resolve our issues in a timely manner and on a budget. SolidTech keeps our technology current and running smoothly so we can always operate at maximum efficiency. They work with us as our partner, not just as a service provider. When you choose SolidTech, you are not only getting technology solutions but also a valued partner who is trustworthy, knowledgeable and fair.

We developed a great partnership with SolidTech initially through a development project. Their dedication to customer service and taking the time to understand our vision exceeded all expectations. It was clear that SolidTech knows the privacy needs of the healthcare industry. It is because of their dedication and understanding that they have become our full-service IT partner. SolidTech’s professionalism and care of customer needs is exceptional — and they achieve this while providing real value for their service.

The biggest benefit in using SolidTech is peace of mind — we know when something goes wrong, there is a dedicated team who will find a solution. SolidTech works hard to know and understand our staff and our organization. With this knowledge, they are easily able to assist us with our current needs, but also able to anticipate our IT needs for the future and help us get there. IT is significantly easier to manage with SolidTech on board.

SolidTech and team is not only an extremely capable IT support company, but they have a proven track record of being able to blend approachability and professionalism. There have been a number of occasions where we have needed SolidTech’s professional support in some very disconcerting circumstances, and they have always been there when we needed them most. I always recommend SolidTech to colleagues because they are accessible, professional, patient, and of course have the technical background to solve our company’s IT problems. All of this has created a worry-free IT environment making my job easier.

Before SolidTech, we lived in a culture of reactive IT and a degree of technical uncertainty. Then SolidTech introduced us to a structured IT environment, creating stability. Their professional and organized approach, coupled with their proven track record of working with healthcare organizations, demonstrated a deep understanding of our functionality and needs. Today, our old culture has been replaced with a stable and predictable environment. The SolidTech team repeatedly demonstrates the value of ongoing responsive support — and routinely works with us to forecast and build structure for future initiatives.

Our organization has been with SolidTech for nearly 10 years — which is a testament to the excellent service they have provided. Over those years, they have been invaluable to the PCN. Repeatedly, the SolidTech team has proven their worth by providing very prompt help desk support to employees scattered across many locations throughout the city. Above that, SolidTech continuously provides depth through expertise in infrastructure system design, disaster recovery planning, and by keeping up with trends in the IT industry. In short, SolidTech knows our organization extremely well and provides the professional depth and breadth we need.